Joseph Michelli – Crafting Customer Experiences

Probably best known in this industry for his book, The Starbuck’s Experience, in this interview he has us look to the automotive industry for lessons on crafting compelling customer experiences.

Joseph Michelli Experience Website:

Brad Brooks is the group owner of Restaurant Chain Executives on LinkedIn. With more than two decades of experience, Brad helps brands build sales, increase profitability, implement new technology and create compelling guest experiences. He is a partner at